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Safety Center At Tokify, your safety comes first.

Tokify is built around privacy, safety, and respectful conversations. This page explains the safety tools we use during audio and video calls, the controls available to you, and how to report concerns when something goes wrong.

Our Approach

Safety is built into the call, not bolted on after it.

Tokify connects people through one-to-one audio and video conversations. Privacy, safety, and respect are built into the experience from the start. Our safety systems are designed to help maintain a respectful environment throughout each conversation.

Five things work together: AI detection during calls, human review by our safety team, the safety tools built into the app, reporting and blocking you can use at any moment, and clear Community Guidelines that apply to users and Listeners alike.

One thing to be clear about: Tokify is a non-medical emotional wellness and support platform. Our Listeners are not counsellors, therapists, or emergency responders. If you or someone else is in immediate danger, contact your local emergency services.

Safety Tools

Three layers protecting every conversation.

Detection while a call is live, review by a person afterwards, and controls that stay in your hands throughout.

  1. Real time

    AI Detection and Scoring

    We use AI during calls to detect and flag potential violations as they happen. Flagged audio and video is prioritised by confidence and severity, so the most serious risks are surfaced for review first and urgent issues are handled quickly rather than waiting their turn in a queue.

    The rules are never a surprise, either. The same reminders stay on screen for the whole call:

    • Don't share your contact details.
    • Don't send money or gifts to Listeners.
    • Offensive behaviour results in an instant block.
    A connected call in the Tokify app, with a panel of safety reminders on screen: do not share your contact details, do not ask other users for money or gifts, and offensive behaviour will result in an instant block.
    Reminders shown during a call

  2. Safety team

    Human Review & Enforcement

    Our safety team reviews flagged calls and user reports, investigating where needed to check that interactions follow our Community Guidelines. Each case is assessed based on its severity, and appropriate enforcement action may be taken, including a warning, restriction, suspension, or removal from the platform. Consistent review helps ensure that similar cases are handled fairly and in accordance with our Community Guidelines.

    To protect privacy, screenshots, screen recordings, and other forms of external recording during calls are strictly prohibited.

    Warnings explain which Community Guideline may have been violated and what may happen if the behaviour continues. If you believe a decision was made in error, you can contact support.

    A warning screen telling someone their recent actions broke the community guidelines. It shows this is their second warning, notes that continued violations may lead to a permanent ban, and offers a link to contact support if they think it was a mistake.
    A warning and its reason

  3. In your control

    Reporting & Blocking

    If a conversation doesn’t feel right, you’re always in control.

    • Block an account instantly to prevent further contact through TOKIFY.
    • Report calls or accounts directly within the app. Reports are handled confidentially and reviewed by our safety team where necessary.
    • If action is taken on your account, you can contact our support team to request a review of the decision.
    The report form in the Tokify app, opened from call history. It lists the reasons you can choose: sharing personal information, rude or abusive behaviour, unwanted sexual talk, trying to promote another app or business, and other.
    Reporting from call history

If something goes wrong

How to report a call.

  1. Open Call History in the Tokify app and select the call you want to report.
  2. Choose Report and select the reason that best describes what happened.
  3. Submit your report so our safety team can review the concern.
  4. You can also choose Block to prevent further contact through Tokify.

What happens next

Every report is reviewed by our safety team.

Reports are sent to our safety team for review. Each case is assessed based on the circumstances and handled in accordance with our Community Guidelines. Reporting is handled confidentially.

Privacy and Security

What you share matters to us.

We collect and use only the information needed to provide, secure and improve TOKIFY, as explained in our Privacy Policy.

Conversations are designed to stay private
Your conversations are not published or shared as public content. Information may be processed or reviewed where necessary for safety, security, support, legal compliance, or as described in our Privacy Policy.
Video Call Privacy Protection
Screen recording is restricted during video calls to help protect the privacy and safety of everyone in the conversation.
Your contact details are protected
Contact details associated with your account are not shared with Listeners. Information you choose to share during a conversation may be known to the Listener.
Contact details stay off the call
Exchanging phone numbers, addresses, or bank details with a Listener is not permitted on TOKIFY, in either direction.
Payments stay in the app
Charges are made from your Tokify wallet, based on time spent in a session. Tokify never asks you to pay a Listener directly.
Your data, your call
Read exactly what we collect in the Privacy Policy, or delete your account whenever you want.

Community Guidelines

The same rules apply to everyone, on every call.

Users and Listeners are held to one standard. Here is the short version; the full guidelines cover each area in detail.

Treat people with respect
Harassment, bullying, hate speech, and threats have no place on Tokify.
Keep conversations appropriate
Nudity, sexual content, and sexual solicitation are not allowed.
Be who you say you are
Impersonation, fake profiles, and misleading account details are prohibited.
Do not record or share calls
Screen recording is restricted during video calls to help protect the privacy and safety of everyone in the conversation.
Protect people at risk
Content promoting self-harm, violence, or illegal activity is not allowed.
Read the full Community Guidelines

Safety Resources

Who to contact, inside Tokify and beyond it.

Compliance and Governance

Official contacts for compliance and complaints.

Fathima Nodal Officer (For law enforcement only)

For lawful requests and formal correspondence from law enforcement agencies.

nodal.officer@tokifyapp.com

Safety Resources Beyond Tokify

Access additional support networks and services focused on your safety and care.

Cybercrime Portal

Report online fraud, harassment, or abuse to Indian law enforcement.

Visit Website

National Commission for Women

Support and redress for women in India.

Visit Website

Disclaimer

TOKIFY operates as an intermediary under applicable Indian law. We provide a platform through which users can connect and share content, while enforcing our Community Guidelines. Users are responsible for the content they create, share, or interact with on TOKIFY. TOKIFY is not directly liable for user-generated content or user conduct, except where required by applicable law.

The organisations listed above are independent of TOKIFY. They are provided as external support resources and are not operated or controlled by TOKIFY.

Need help?

Something made you feel unsafe?

Report it through the tools in the app, or contact the Tokify support team directly. Every report is reviewed by a member of our safety team.

Contact TOKIFY Support

Talkisam Private Limited, 2nd Floor KC Arcade, Cochin Special Economic Zone, Ernakulam – 682037, Kerala. You can also reach us through our contact page.